Salesforce is a comprehensive cloud-based CRM platform that helps companies collect, manage, and act on customer data using AI-driven tools.
Salesforce began as a SaaS solution for sales management in 1999 and has since grown to encompass a range of products - Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Einstein AI, and more. The platform also offers AppExchange (an app ecosystem), Trailhead training, and the ability to build custom solutions with Apex, Lightning Web Components, and tools via the CLI and GitHub.
For developers, there are extensive API options and plenty of resources to get started with examples and guidance. It is common to use language and framework libraries - for example Python packages - to interact with the platform’s REST APIs.

