ServiceNow is a thriving cloud-based system designed to digitize and streamline enterprise workflows, with a strong focus on IT service management and automated processes. The platform is built for both developers and business stakeholders who want to create, customize, and manage solutions with minimal code.
By combining the power of low-code/visual builders with advanced AI features, ServiceNow can handle everything from incident reporting and risk management to HR cases and customer support. With a modular architecture and AI-driven agents, both speed and data quality improve across an organization’s internal and external processes.
The technology is based on JavaScript and a proprietary database API called Glide, making it straightforward to extend the platform with custom scripts and integrations. Developers can work directly in the cloud, connect to GitHub for version control, and build apps through the App Engine, using community editions and CI/CD tools such as ServiceNow’s official GitHub Actions.
